Delhi Metro commuters will now be able to travel on the Airport Line using the WhatsApp-based ticketing service launched on Tuesday.
Officials said that under this arrangement, passengers will be able to get ‘QR code’-based tickets directly on WhatsApp. Delhi Metro Rail Corporation (DMRC) said, “Enhancing the travel experience of passengers through the digital medium, Delhi Metro today launched a WhatsApp-based ticketing service for travel on its Airport Express Line.”
DMRC Managing Director Vikas Kumar launched the service at Metro Bhawan here in the presence of other senior officials. With the launch of this facility, passengers on the airport line will now be able to use WhatsApp “chatbot generated QR code” based tickets from their smartphones.
DMRC said that this facility will facilitate seamless travel for passengers, especially national and international passengers, to or from the airport using the airport line. They can now buy and use tickets on their phones through a dedicated WhatsApp chatbot (available in English and Hindi languages).
This number will be added
He said that in order to start the service, commuters need to add DMRC’s official WhatsApp number 9650855800 to their phone’s contact list. Officials said that for single and group travel, a maximum of six “QR code”-based tickets can be generated for each passenger.
He said that the tickets will be valid till the end of the working day. However, once entered, passengers should exit the destination station within 65 minutes, he said. He said that passengers should leave within 30 minutes from the time of entry to exit the source (origin) station. Tickets cannot be booked after business hours. Cancellation of tickets is not allowed under this service.
DMRC will charge a nominal convenience fee for transactions done through credit or debit cards. No convenience fee will be charged for UPI-based transactions. Earlier this month, the DMRC introduced “QR code”-based paper tickets for travel on all lines.